This Privacy Policy explains what personal information we collect, how we use it, and the steps we take to keep your data safe. It applies to all Filipino members using the metro turf platform for sports betting, casino-style games, and related services.
We only collect the information needed to operate your account, process transactions, and keep the platform safe for all Filipino members.
When you register, we collect your full name, date of birth, email address, and contact number. This information is required to verify your identity, comply with age restrictions, and maintain a secure account for you on the platform. We may also request a government-issued ID to complete verification in line with applicable regulations in the Philippines.
All PHP deposit and withdrawal activity is recorded to process your transactions accurately and to maintain a complete financial history for your account. Payment method details are handled securely and are only used for the purpose of processing your requested transactions. We do not store full card numbers or sensitive payment credentials beyond what is strictly necessary.
We collect technical data such as your device type, browser version, operating system, and IP address when you access the platform. This helps us optimise the mobile experience for Filipino members, detect unusual login activity, and ensure the platform performs reliably across different devices and network conditions. Usage data such as pages visited and session duration is also collected to improve platform navigation.
When you contact our support team or submit a query through the FAQ section, we retain a record of that communication to help resolve your issue and improve our service. These records are kept securely and are only accessible to authorised staff members who need them to assist you. We will never use your support history for marketing purposes without your consent.
We do not collect any personal information beyond what is described above, and we do not use automated profiling to make decisions that significantly affect your account without human review. All data collection practices are designed to meet the standards expected of platforms serving Filipino members, and we review these practices regularly to ensure they remain appropriate. If you have questions about what specific data we hold about you, the FAQ page is a good starting point, and our support team can provide further detail on request.
Your personal data is used only for the purposes directly related to operating your account and delivering the platform's services to you as a Filipino member.
Your personal information is used to create and maintain your account, process deposits and withdrawals in Philippine pesos, settle bets placed through the Betting section, and manage your participation in the VIP programme. Without this data, we would not be able to provide you with a personalised and secure experience on the platform. We also use your information to send you account-related notifications such as transaction confirmations, security alerts, and updates to these policies. These communications are necessary for the operation of your account and cannot be opted out of while your account remains active. We do not use your data to send unsolicited promotional messages unless you have explicitly opted in to receive them.
We use your account data, device information, and transaction history to monitor for suspicious activity, prevent fraud, and protect the integrity of the platform for all Filipino members. This includes detecting multiple account registrations, unusual login patterns, and payment irregularities that may indicate misuse of the platform. Where required by law or by the regulatory framework applicable to online gaming in the Philippines, we may be obligated to share certain information with relevant authorities or compliance bodies. We take these obligations seriously and will always handle any such disclosures with care and in accordance with applicable data protection standards. Your data will never be shared with third parties for commercial purposes without your explicit consent.
To deliver certain aspects of the platform's services, we work with carefully selected third-party providers such as payment processors and identity verification services. These providers are only given access to the personal data they need to perform their specific function, and they are contractually required to handle that data securely and in line with applicable privacy standards. We do not sell, rent, or trade your personal information to any third party for marketing or advertising purposes. All third-party arrangements are reviewed periodically to ensure they continue to meet our data protection standards. If you have concerns about a specific third-party service used by the platform, you can raise this through the support contact details available on the FAQ page.
As a Filipino member, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request the deletion of your data in circumstances where we no longer have a lawful basis for retaining it. You may also request that we restrict the processing of your data while a correction or deletion request is being reviewed. To exercise any of these rights, please contact our support team using the details provided on the FAQ page, and we will respond to your request within a reasonable timeframe. Please note that some data may need to be retained for legal or regulatory compliance reasons even after an account is closed. We are committed to handling all data rights requests fairly, transparently, and without unnecessary delay.
We apply industry-standard security measures to protect your personal information from unauthorised access, loss, or misuse. All data transmitted between your device and the platform is encrypted, and access to member data within our systems is restricted to authorised personnel only. We regularly review our security practices to ensure they remain effective against evolving threats, and we take prompt action whenever a potential vulnerability is identified. While no online system can guarantee absolute security, metro turf is committed to maintaining the highest practical level of data protection for every Filipino member on the platform. If you ever suspect that your account has been accessed without your permission, you should change your password immediately and notify our support team through the contact details available on the FAQ page. You also play an important role in keeping your account secure by choosing a strong, unique password and never sharing your login credentials with anyone else. For guidance on responsible use of the platform and account management tools, please visit the Responsible Gaming page.
All data between your device and our servers is transmitted over encrypted connections to prevent interception.
Internal access to member data is restricted to authorised staff with a legitimate operational need.
Our security practices are reviewed regularly to address new risks and maintain strong data protection standards.
If a data security incident occurs, we will take prompt action and notify affected members as required by applicable regulations.
If you have questions about how metro turf handles your personal data, the FAQ page covers the most common queries from Filipino members. You can also review our Terms and Conditions for the full framework governing your account.