These Terms and Conditions govern your use of the metro turf platform. Please read them carefully before registering or placing any bets. By creating an account, you confirm that you have read, understood, and agreed to all the rules set out below.
These terms apply to all Filipino members using any part of the platform, including sports betting, casino-style games, and the VIP programme.
To register and maintain an account on metro turf, you must be at least 21 years of age and a resident of the Philippines. By completing the registration process, you confirm that all information you provide — including your full name, date of birth, and contact details — is accurate, current, and belongs to you. Each person is permitted to hold only one account; creating duplicate or multiple accounts is strictly prohibited and may result in the suspension or permanent closure of all associated accounts. You are solely responsible for maintaining the confidentiality of your login credentials, and any activity carried out under your account will be treated as authorised by you. If you suspect that your account has been accessed without your permission, you must notify the platform immediately through the contact details provided in the FAQ section. metro turf reserves the right to request identity verification documents at any stage, and accounts that cannot be verified may be restricted or closed. Providing false information during registration is a breach of these Terms and Conditions and may result in the forfeiture of any funds held in the account.
All financial transactions on the platform are conducted exclusively in Philippine pesos (PHP), and no currency conversion is applied at any stage of the deposit or withdrawal process. Deposits must be made using the payment channels available to Filipino members as listed in the platform's help resources, and only payment methods registered in your own name are permitted. Withdrawals will be processed to the same payment method used for the most recent deposit unless otherwise approved by the platform's support team, and processing times may vary depending on the method selected and your current VIP tier. The platform reserves the right to apply transaction limits, which may differ between standard accounts and VIP members — full details on applicable limits are available through the FAQ page. Any attempt to deposit or withdraw funds using a payment method that does not belong to you, or to exploit payment processes in a manner inconsistent with normal use, constitutes a breach of these Terms and Conditions. Withdrawals are subject to identity verification, and the platform may request supporting documentation before releasing funds to ensure compliance with applicable regulations. All transaction records are maintained securely and are accessible to members through their account history at any time.
All bets placed through the Betting section and all play in the Casino section are subject to the specific rules applicable to each market, game, or event, which are displayed within the relevant section of the platform. Once a bet has been confirmed and accepted by the system, it cannot be cancelled or amended by the member — it is your responsibility to review all selections carefully before confirming any wager. In the event of a technical error, system fault, or manifest pricing mistake, the platform reserves the right to void affected bets and return stakes to the member's account without prior notice. Results for all sports markets are determined by the official outcome of the relevant competition or event, and the platform's decision on the settlement of any disputed bet is final. Casino-style games operate using certified random number generation processes, and the platform does not guarantee any specific outcome or return for any individual session or bet. Members are reminded that all forms of betting and gaming carry financial risk, and the platform strongly encourages the use of responsible gaming tools available on the Responsible Gaming page. Any attempt to manipulate game outcomes, exploit software vulnerabilities, or use automated tools to place bets is strictly prohibited and will result in immediate account suspension.
Participation in the VIP loyalty programme is automatic for all registered members, and points accumulate based on qualifying activity across both the sports betting and casino-style games sections of the platform. The specific criteria for earning points, advancing through tiers, and accessing tier-based benefits — including higher PHP transaction limits, faster withdrawal processing, and priority support — are set out on the VIP page and may be updated from time to time at the platform's discretion. VIP points and tier status are personal to the account holder and cannot be transferred, sold, or shared with any other person or account. The platform reserves the right to adjust, suspend, or discontinue the VIP programme or any of its benefits at any time, with reasonable notice provided to affected members where practicable. Any attempt to artificially inflate point totals through collusion, fraudulent activity, or exploitation of programme mechanics will result in the forfeiture of all accumulated points and may lead to account closure. Members who believe their VIP tier or point balance has been calculated incorrectly should raise the matter through the support contact details available in the FAQ section. The platform's determination on all VIP programme matters is final and binding.
metro turf is committed to promoting responsible gaming and providing Filipino members with the tools they need to manage their play in a safe and controlled manner. All members are encouraged to review the resources and self-management tools available on the Responsible Gaming page before and during their use of the platform. Members may request deposit limits, session time reminders, or temporary account restrictions at any time by contacting the support team through the details provided in the FAQ section. The platform reserves the right to impose account restrictions or initiate a responsible gaming review if it identifies patterns of play that suggest a member may be experiencing difficulties managing their gambling activity. Self-exclusion requests will be processed promptly, and once a self-exclusion is in place, the platform will take reasonable steps to prevent the excluded member from accessing their account or opening a new one during the exclusion period. Members who are experiencing financial hardship, emotional distress, or other difficulties related to their gambling activity are strongly encouraged to seek support from appropriate professional services. These responsible gaming obligations form an integral part of these Terms and Conditions and apply equally to all members regardless of their VIP tier or account standing.
The collection, use, and storage of your personal information is governed by the platform's Privacy Policy, which forms part of these Terms and Conditions and should be read alongside them. By registering an account, you consent to the processing of your personal data as described in the Privacy Policy, including for the purposes of identity verification, transaction processing, and compliance with applicable regulations in the Philippines. You are responsible for keeping your account login details secure and must not share your username or password with any other person. The platform uses industry-standard security measures to protect member data, but you acknowledge that no online system can guarantee absolute security, and you agree to notify the platform immediately if you become aware of any unauthorised access to your account. The platform will never ask you to provide your password through email, chat, or any channel other than the official login page. Personal data will not be sold to third parties for marketing purposes, and your information will only be shared with third parties where required by law or necessary for the operation of the platform's services. For full details on how your data is handled, please review the Privacy Policy page.
metro turf reserves the right to update or amend these Terms and Conditions at any time, and the most current version will always be available on this page. Where changes are material, the platform will make reasonable efforts to notify registered members in advance, but it is your responsibility to review these Terms periodically to stay informed of any updates. Continued use of the platform after any changes have been published constitutes your acceptance of the revised Terms and Conditions. If you do not agree with any updated terms, you should stop using the platform and may request account closure by contacting the support team through the details available in the FAQ section. Minor clarifications or corrections that do not materially affect member rights may be made without specific notification. The date shown at the top of this page reflects when these Terms were last reviewed or updated. Questions about any specific clause or the effect of any change can be directed to the platform's support team.
A quick reference to the most important rules for Filipino members on metro turf.
You must be 21 or older and a resident of the Philippines to register and use the platform. Age verification may be requested at any time.
Each member is permitted one account. Duplicate accounts will be closed and any associated funds may be forfeited.
All deposits and withdrawals are processed in Philippine pesos through local payment channels. No currency conversion is applied.
Deposit limits, session reminders, and self-exclusion are available to all members. Visit the Responsible Gaming page for details.
Confirmed bets cannot be cancelled. Results are determined by official event outcomes, and the platform's settlement decisions are binding.
These Terms and Conditions may change over time. Continued use of the platform after updates are published means you accept the revised terms.
If anything in these Terms and Conditions is unclear, the FAQ page covers the most common questions from Filipino members. You can also visit the Responsible Gaming page for guidance on managing your account safely.